I recently had an appointment with a Senior Relationship Manager at one of the top 3 banks in Australia and was shocked at the way it was handled.

I am not one to reach for the smartphone first thing in the morning – I only use it for my alarm and then don’t look at it until I am ready to leave for the office.  I still don’t like getting text messages instead of a phone call when you have a message to deliver and my emails are not the most important thing in my life.  I have used computers since I was 18 but technology is still not the most important thing in my life. (more…)